Quick answer and first checks
Review mobile visibility and placement on the published page. Cookie controls, a bottom bar or another fixed element may cover the button. Once visible, test that it reaches the right account; editor preview alone is not enough.
- Open the live page at phone size
- Check visibility and overlapping elements
- Test the actual link after finding the button
This guide addresses a real problem rather than listing features. Test the steps in your own Wix editor and published website; interface options may change over time.
Check mobile visibility settings
In the Wix editor, the mobile appearance of selected elements can be managed separately from desktop. Check that the button is not hidden, switched off or restricted to certain pages on mobile. If you use an app, the relevant setting may come from its dashboard.
Resolve conflicts with fixed bottom bars
Contact buttons sharing a corner with mobile navigation, a cookie notice or a back-to-top button can overlap. When increasing bottom spacing, consider accessible touch targets and the visibility of other elements together.
Choosing the right or left edge
A WhatsApp button does not automatically have to sit at the bottom right. If navigation, the basket or accessibility tools already use that edge on mobile, the bottom left may work better. Keep the placement consistent across pages.
Touch targets and contrast
The button should be large enough and stand out against background images. It should not block clicks on other content or become a large fixed banner covering the screen. Give it a meaningful accessible name for screen readers too.
Publication and device testing plan
Test the homepage, product pages, blog and contact page. Check small Android phones, iPhones and tablet widths. Observe whether the button shifts when the browser address bar opens or closes.
Test the button's actual function
Check that the visible button reaches the correct WhatsApp number with its country code. If using Converly, review its current channel and appearance settings. Verify any schedule or page-specific behaviour in the installed version rather than assuming it exists.
Related guides
For the product scope and limitations, see Converly.
Sources and verification
This content has been assessed alongside official Wix and Google guidance. Verify setup methods on your live website.
Developed by Vebixo Studio
Converly for WhatsApp and other contact channels
Explore Converly to bring WhatsApp, phone, email and social contact channels into one customizable widget. If a single WhatsApp link meets your needs, the direct-link method in this guide remains a simple option.
Keep building on this topic.
Wix WhatsApp Button Not Working: Test the Link
If a Wix WhatsApp button fails, check international digits, the wa.me URL, message encoding and layers that may intercept a click.
Add a WhatsApp Button to Wix: Link and Mobile Checks
Set up a Wix WhatsApp button with a wa.me link. Review international numbers, suggested messages, mobile placement and Converly alternatives.
Add a Prefilled Message to a Wix WhatsApp Button
Use the text parameter to prefill a Wix WhatsApp message. Encode spaces, keep the wording concise and verify the receiving account and text.
