How to prepare a support request
Explain the action taken, expected result and actual result. Include device and browser details. Hide personal information in screenshots, and never send passwords, payment details or private API keys.
- App name and live page address
- Steps needed to reproduce the issue
- Device, browser and a safe screenshot
Filigrunner setup and settings support
Share the page, image component and selected watermark scope. Include the logo file format, size and opacity settings. If the panel preview differs from the published page, describe the difference using the same image.
Email support ↗Converly setup and channel support
Identify the contact channel and expected destination. Distinguish a missing button, a button that does not open and a link opening the wrong destination. Include the page language, device and browser. Do not share private account details.
Email support ↗1. Support channel
Our primary support email is supportvebixo@gmail.com. Include the app name and a short summary of the issue.
2. What to include
Where possible, include the app name, relevant Wix site URL, app instance/installation ID if available, the step where the problem occurs, expected versus actual result, a screenshot, and browser/device information. This helps technical investigation.
3. Do not send secrets
We do not need your Wix password, email password, private API keys, payment-card data or other sensitive credentials for support. Do not send such information by email.
4. Security reports
If you identify a potential security or unauthorized-access issue, email supportvebixo@gmail.com with “SECURITY” in the subject line. Include only the minimum technical details needed to reproduce the issue and avoid unnecessarily sharing sensitive personal data.
5. Support scope
Support covers existing app functionality, installation, Wix integration, configuration and troubleshooting. Custom development, new features or integrations with additional systems may be handled as a separate project.
6. Privacy and data requests
For privacy questions see our Privacy Policy, for contractual terms see Terms of Use, and for deletion requests see Data Deletion Request.
7. Contact
Vebixo Studio — Çorum, Türkiye (service area). Email: supportvebixo@gmail.com. Phone: +90 539 213 88 55.
